Privacy Policy

Please read this Privacy Policy carefully before you start to use the website (, or/and enrol music lessons. By enquiry or booking lessons with us provided in online form through the use of website or paper application form via in person, text, phone or email to accept or agree to our Privacy Policy and Music Studio Policy, you consent to the terms of this Privacy Policy, together with Music Studio Policy, and legally bound and abide by them. If you do not agree with any terms of this Privacy Policy and Music Studio Policy, please do not access or use the website or/and enrolling music lessons.


  1. Introduction
  2. Contact Us
  3. Data Protection Principle
  4. Lawful Basis Implement
  5. Type of Personal Data We Collect
  6. How We Collect and Use Personal Information
  7. How We Use Your Personal Data for Digital Media
  8. Health and Medical Record and Dietary Requirements
  9. Personal Information Sharing
  10. Data Security
  11. Your Data Protection Rights and Your Responsibility
  12. How Long Will I keep Your Personal Information?
  13. Changes to this Policy
  14. How to Complain



Piano Tutor provides piano lessons and academic music tuitions to inspire people in most ages, cultures, and abilities to achieve recognition of achievement through Graded Music Exams, Secondary Academic Music Exams, and competitions, besides celebrating learners’ musical achievements and help them to achieve their full musical potential.

This privacy Policy explains how Piano Tutor (“Piano Tutor”, “we”, “us”, or “our”) uses and protects any personal data that you (“You”, “Your”, “students”, “Learners”, “Child/Children” “Parents/Guardian”, “Supporters”, “Staffs”) provided to us. Piano Tutor is the data controller registered with the UK Information Commissioner’s Office.

Your personal data is provided directly to Piano Tutor when you make the lesson enquiring, booking, and enrolling and booking by email or by text and phones, or through use of the website, or other means to receive our services. Where Piano Tutor is determining how that personal data is collected and processed for its own use, then Piano Tutor will be a data controller and responsible for your personal information.

Piano Tutor is committed to protecting you, or/and your child’s privacy and personal data under complying with privacy and data protection laws including the UK General Data Protection Regulation (GDPR) and being transparent about how we process your such information. Piano Tutor intends upholding the following principles set out in this Privacy Policy.

Contact Us

If you have any questions regarding our Privacy Policy, please contact:
Piano Tutor

Data Protection Principle

Piano-Tutor’s policy is committed to comply with all legal obligation to ensure that we apply the below data protection principles:

  • Personal data complies with the law shall be processed fairly, lawfully, transparently.
  • Information collected shall be adequate, relevant, and not excessive in relation to the purpose limitation.
  • Data minimisation of personal data shall be limited to the amount we collect only the reasons to what we need if for.
  • Personal data in our records shall be accurate and up to date.
  • Personal data storage limitation is kept as long as necessary to enable our specific purposes and lawful purposes to be achieved.
  • Personal data shall be secured confidentially against unauthorised or unlawful processing, accidental loss, destruction, or damage.
  • Personal data shall be protected by taking our appropriate measure in place.

Lawful Basis Implement

Piano-Tutor has fulfilled lawful basis for using your personal data for the purpose for which it was collected. There are:

  • performance of a contract
  • legitimate interest
  • consent
  • legal requirement


Below are the ways we use your or student’s personal data which we rely to the legal bases to do so:

  • When booking and enrolling, we process your application to receive our music service & lessons.
  • Support learning and record keeping: lesson notes & plans, objective, tracking musical progress
  • Regular communication: musical progression, lesson scheduling, missed lessons, the changes of services or discuss anything relation to lesson /activities.
  • Invoice and payment: billing for lessons, managing attendance, and record keeping
  • Business planning, administrative management, and accounting purposes (including debt collection)

Piano Tutor will occasionally send you external business of carefully selected third parties to provide you with news and events in relation to new learning opportunities of music studies, which we think may be interest to you by email, where you have provided specific consent for this when register by in-person, email or using website.

We will only process your personal information if our legitimate interests without infringe on your rights, freedoms, and interest. The purposes of our business ‘legitimate interest” in this context includes supporting learning & progress and celebrating achievement & promoting.

Type of Personal Data We Collect

Unless otherwise agreed with you, we will only collect personal data about our students, or parents/guardians, tutors, enquirers, supporters, staffs.

  • Contact details: full name, postal address, phone numbers, email address; date of birth, gender, and title, relationship to the child if under 18.
  • Optional information: ethnicity, nationality, and religion belief for monitoring purposes.
  • Qualification: education or organisation you belong to/work for.
  • Music tuitions: lesson interest, music experience, instrumental grades and progress including lesson plans and notes, activities, objectives, exam results or reports.
  • Health & medical condition, dietary requirements
  • Qualifications and school or organisation you belong to/work for
  • Emails, letters, SMS
  • Record of bank transaction
  • Digital media: Photographs, audio, and video recording

How We Collect and Use Personal Information

We may collect your personal data in different ways. For example:

  • when you, student of parents or guardians communicate and contact with us to book or enquire about a course, enrol for music lessons/tuition with us provided in online forms via our website or paper application forms, in person or via post, text, phones, email.
  • When you make the bank transfer payments for any purchases or service you have made. Record of bank transaction consist of our Piano Tutor student’s reference ID & payer’s name, date of transaction.
  • When you visit our website and engage digital media with us through website and our social media platforms and networks.

How We Use Your Personal Data for Digital Media

Piano Tutor creates digital recorded media (including photos, audio or/and video, film) to support student’s learning and progress, document activities and events, further evidence for scholarship or funds, celebrate achievement and award outstanding students, promote our activities and service on website and social media platforms. This media may be shared over Piano-Tutor’s social media platforms (Google: YouTube), or other social networks and website.

The legitimate interest of Piano Tutor collecting and processing your personal data of digital media with legal obligations as below:

  • Video recording submission of Performance Graded Examinations and competitions
  • Recording lessons & activities
  • Supporting and recording student learning progress
  • Observation and evaluation (both students and tutor)
  • Visual documentation
  • Documenting special events: competition, virtual concerts, student concert
  • Obtaining additional evidence for scholarship and bursary or funders and further application
  • Celebrate students’ achievements & award outstanding students: awarded Outside scholarship students/ music scholar, bursary students, competition prize winners, and other awards. These will be published in the Piano-Tutor website or social media.
  • To promote Piano Tutor activities or service to our website and on social media.

We occasionally use your email address to send you promotional information where we have assessed that is beneficial to you as they provide the services and information. This may help you to make the right decision on where you choose to further develop of music studies as a musician as well as in our interests to make our products or service more relevant to you, including marketing and promoting. You can inform us, at any time, if you no longer require receiving this communication by contacting us at

Some examples of our legitimate interests:

  • Enrol exam & competition, attend concerts & events, and other musical opportunities, exam syllabus, publications
  • Provide music reference, or report for student
  • Consider and support with additional opportunity for bursary, funds, grants, awards, and scholarship application process
    • Religious belief in relation to your attendance or on your availability around religious holidays (exam entry, event, medical)
    •             Respond to any other enquires or complaints
  • Feedback or review about our service and website to support our operation of our activities and improve a more effective music service, including our service updates.

Health and Medical Record and Dietary Requirements

Your consent to process any medical information that you provide to us, in relation to an exam entry or attendance.

  • To support health and medical evidence for any future music exam bookings for examination board to make reasonable adjustments.
  • Emergency contact where there is an urgent risk to harm your safety.
  • Attendance of music activities and events
  • Dietary requirements where there are involving foods or where this is required for catering.

Personal Information Sharing

In this respect subject to applicable data protection law, Piano Tutor shares your information with third party service providers /organisations and other persons/company/subcontractors to enable us to provide our services and support efficiently for our business plan, administration, analyse use of website. We will provide only the information that our service requires them to perform. For example:

  • Our tutor for providing services: music courses or tuitions/lessons
  • Examination Boards: examiners to process examination; competition: judges/referees for assessment
  • Event providers to manage events for promoting musical achievements
  • Bank for payment transaction of invoice
  • Accounting software company to process payments in relation to service, exams, events, music materials
  • IT support, network and website administrator, and data cloud storage providers.
  • In some circumstances, professional and legal advisors (e.g. lawyers, accountants) to obtain advise; credit reference and debt collection agencies for delinquency payment
  • Caterers for diet restriction
  • All emergency services (eg. NHS Ambulance) for unplanned urgent health condition.

Please note that we may process your personal data without your knowledge or consent, in compliant with the above rules, where this is required or permitted by law that connects with legal or other advisors proceedings or regulatory activity, for the purpose of prevention and detecting crime.


Data Security

Appropriate security or technical measures are taken in place to ensure your or child’s personal data is processed and stored securely against accidental or unlawful access.

  • Piano Tutor: server, computer, laptop, and mobile devices are password protected & hard copy in the filling cabinet.
  • Invoice: WaveApps
  • Examination Boards: ABRSM
  • Email & Storage: Microsoft

Your Data Protection Rights and Your Responsibility

You have the right to be informed about the collection and use of your personal data, to change, correct if it is incomplete or inaccurate, to restrict processing or to delete your personal data if there is no compelling reason to continue processing it or holding this information, and to withdraw consent, without affecting the lawfulness of our processing based on consent before its withdrawal. You also have the responsibility for ensuring the held data about you is accurate and current.

If you have any queries or concern about how Piano-Tutor processes your personal data or wish us to update or delete your personal information, or wish to withdraw consent, please contact

For more information about your other rights under applicable data protection law which can be found on the Information Commissioner’s web site at

How Long Will I keep Your Personal Information?

  • Personal data will only be held for only as long as is necessary and for the lawful purpose.
  • Generally personal data is kept for 7 years after you leave the Piano Tutor, after which time it will be destroyed if is no longer required for the lawful purpose.
  • Social media post containing your images/audio or/and videos will remain indefinitely

Changes to this Policy

This privacy notice will be periodically reviewed and updated where necessary, from time to time. We recommend that you visit our website ( regularly to keep up to date with the changes in our Privacy Policy.

How to Complain

Piano Tutor will only process your or/and student’s personal data as set out in this policy, in relevant data protection laws and regulations.

If this does not resolve your complaint of Piano-Tutor’s processing of your or/and student’s personal data to your satisfaction with our response to any query you raise with us, or you believe we are processing your personal data in a way which is not adhere to the law,   you can lodge a complaint to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; Helpline number: 0303 123 1113; web site at,uk.